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Use the Hotkey Combination Control+Alt+C to Launch Screen Snipper
While there is a ribbon toolbar button to launch the Snipper, it is not actually very practical to use this button to capture the screen, since the FatBug window can get in the way. It is far easier to just press Ctrl+Alt+C, no matter which application you are in, to start the screen capture. You can change the hotkey combination at Configuration, General Settings.
For Multi-Monitor UsersFatBug Snipper can capture screen area from a single display at a time. Which monitor is captured is determined by where your mouse cursor is when the snip is started. So decide which monitor you want to capture, move your mouse to that monitor, then press Ctrl+Alt+C to capture that monitor.
Be Patient During the Initial SyncOnce you are connected to a bug server and the sync process has started, be prepared to wait until the sync completes to start using FatBug. The Sync Status window will indicate when the sync is done. If you attempt to view tickets and setup filters before the sync completes, you may see some strange behavior such as lots of flashing in the list of tickets, and some information may be incomplete.
The Difference Between Filters and SearchesThere are 2 basic ways of finding items in FatBug. First, filters provide a way to display tabular ticket data (i.e. the fields of a ticket such as Summary, Description, Version, Milestone, etc.) for all tickets that match the currently selected filter. If you have a general idea of where to look for an item, or are looking for a specific set of tickets matching a set of criteria, filters are the way to go. Filters are persisted across FatBug sesssions.
The second method is Search, which can be accessed by the Quick Search or Advanced Search functions. Search allows you to enter a query that will span all tickets, including spanning multiple bug servers or projects. Along with the ticket fields, it also allows you to search the comments in a ticket. For details on the search syntax, go to Search Syntax. When you execute a Search, a new tab is opened with the search results. This is a transient tab. When you close the search result tab or exit FatBug the search is gone.
Customizing Columns for FiltersTo add, remove and select the format for each column, right click the column header and choose 'Choose Columns to Display...'. Column configurations are hierarchical. You can choose to have custom column configurations at different levels in your filter hierarchy. It is easiest to maintain fewer custom column configurations higher in your hierarchy.
Custom columns can be discovered by examining the filter icon: